Managed Solutions

Our Managed IT Services offering, delivers a range of IT service solutions that will support and manage your entire IT infrastructure. Our solutions are flexible and they can be tailored to meet the specific IT needs of your business. Whether you want to outsource your entire IT function or simply support your existing team, Synergy IT Solutions can tailor a solution to meet your needs. Our proactive support service takes care of your entire infrastructure – constant remote monitoring, server updates and patches, backups and test restores and unlimited network support are just a few benefits you can enjoy.

We provide Managed IT Services for businesses located in the Michiana area.

Why use Managed IT Services? For an easily budgeted, fixed monthly fee and a fraction of the cost of hiring your own IT staff, we can take away the worry, frustration and considerable costs of managing your IT environment! Synergy IT will work closely with you to determine YOUR organization’s needs and budget. We will craft the best solutions together that will get your organization’s technology operating seamlessly.

With Managed IT Services, You Will:

Have more productive employees, who are also more content and happier not dealing with IT issues.
An increase in operational efficiency as the IT infrastructure is working for the business, not against it.
Peace of mind knowing that a responsive IT support provider is monitoring the network 24/7.
The elimination of unnecessary technology costs as well as consistency and clarity with the IT budget.
A reduction in downtime and therefore an increase in focus on revenue-generating activities, which can result in a more professional image to the customer-base.
Access to high-level IT consulting and technology implementation, which can result in a strategic and competitive advantage.

What comes with Managed IT Services, and why is it important for my business?

Although any of the below services can be purchased separately, the most beneficial way to proactively maintain and support your company’s technology is when all services are packaged together, as a comprehensive Managed IT Services Plan.

Unlimited Remote and Onsite Technical Support

With Synergy IT Solutions’ Managed IT Services Plan your entire team can call our help desk for technical support issues as much as they need. You will never have to worry about taking up your precious time assisting them with IT Support issues! Also, our help desk team is available instantly. You and your team will not have to wait hours or even minutes for an IT support member to call you back, our team is available right away to support your staff and help get them back to work quickly, increasing your overall productivity.

Strategic IT Planning

Our Managed IT Services include more than just Help Desk IT Support, we also help your executive team with Strategic IT Planning. Your dedicated Client Success Specialist will work in tandem with our senior engineers to ensure your technology aligns with your business goals. We have found this to be a key factor in our client’s success with Synergy IT Solutions and with their technology.

24×7 Remote Monitoring

This is a very important aspect of our proactive business model. With 24×7 remote monitoring we proactively watch over your systems. If issues come up we immediately start working to resolve the issues, ensuring your operations continue to run smoothly. In most cases, we contact our customers about a problem before they even know there is an issue. This means less downtime for your business. We do not want your employees unable to work because the computer network is down!

Managed Backup

Backing up your data should be part of every businesses Disaster Recovery Plan but setting up the right backup solution for your business can be a challenge. Rest assured that Synergy IT Solutions will be with you every step of the way. We help you define your business Recovery Time Objections (RTOs), and your Recovery Point Objectives (RPOs), and craft a solution designed specifically for your business. Once designed and deployed we will test and monitor backups to make sure that when you need your business data restored, it’s ready to go.

Manage Patching and Updating

Patching your servers, firewalls, desktops, switches, and other devices are a critical and often overlooked piece of managing, maintaining, and securing your network. Forgetting to patch your technology is just like forgetting to get your oil changed. If you don’t, eventually you are going to have a much bigger issues on your hands. Patching helps with performance, speed, security and more. Protect your systems with managed patching! This service is included with our Managed IT Services!

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